About Us and FAQ
Welcome to Space and Fantasy!
We aim to offer our customers a variety of the latest Fantasy and Space products. We’ve come a long way, so we know exactly which direction to take when supplying you with high quality yet budget-friendly products. We offer all of this while providing excellent customer service and friendly support.
We always keep an eye on the latest trends in Space and Fantasy niche and put our customers’ wishes first. That is why we have satisfied customers all over the world, and are thrilled to be a part of the Space and Fantasy industry.
The interests of our customers are always top priority for us, so we hope you will enjoy our products as much as we enjoy making them available to you.
Ps: If you read this, here is a discount code as a reward for 5% off: About5
1.What is your return policy?
Easy: Did not get your order? Refund. The product is broken? Refund.
2. Do you ship internationally?
Yes! We do we ship to over 50 countries! If you are wondering if we are shipping to your country, please send us a mail
3. What are your shipping options?
To keep costs low we use either our suppliers shipping methode or E-pakket. If you think this takes too long, you can use DHL.
4. What are the shipping costs?
Now matter how big or large your order is we ask 3.99. If your order is $50 the shipping is free.
5. How long until I get my delivery?
On average 14 to 21 days. Some items we can ship within 3 days if they are in stock and you live in the US.
6. Can I change or cancel my order?
You can cancel as long as we haven´t shipped it yet. However, we try to ship as soon as possible, so contact us asap!
7. How can I track my order?
How did you find the faq page and the the giant TRACK MY ORDER page? Anyway here it is: spaceandfantasy.com/pages/track-your-order
Due to our different distribution networks located in different product locations in, we may send your packages to you separately. If you have ordered more than one product, if you receive the first one, the next one should be arriving soon!
8. Are my payment details/data secure?
Yes. We have an SSL certificate (the green lock next to our website address) and only use internationally trusted payment processors.
Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity - this checks the data being transferred to ensure it has not been altered.